At Trap Door Press, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, and how we handle it. Straight up, no sneaky stuff.

1. What We Collect

We may collect the following types of personal information when you use our site, contact us, purchase publications, or submit project enquiries:

• Your name, email address, phone number, and shipping address
• Order details and payment information (processed securely)
• Files, manuscripts, or materials you submit for publication enquiries or projects
• Messages or emails sent through contact forms or direct communication
• Website usage data via analytics (for example pages visited, time on site, or device type)

2. How We Use Your Info

We use your information to:

• Process and fulfil book and publication orders
• Communicate with you about orders, enquiries, submissions, or projects
• Improve our services and website performance
• Send updates or release news if you’ve opted in (we’re not spammers)
• Comply with legal obligations

3. Sharing Your Info

We do not sell your data. We only share your information with third parties when necessary to operate our business or deliver your orders, such as:

• Payment processors (like PayPal or Stripe)
• Shipping partners and couriers
• Platforms used to manage orders, publishing workflows, marketing, or website operations (such as analytics or CRM tools)

All third parties are required to keep your information secure.

4. Cookies & Tracking

Our website uses cookies to:

• Help the site run smoothly
• Remember your preferences
• Understand how people use the site through tools such as analytics services

You can disable cookies in your browser at any time.

5. Data Security

We take reasonable steps to keep your data safe from loss, misuse, or unauthorised access. This includes using secure servers, encryption, and trusted third-party platforms.

6. Access & Updates

You can request access to your personal data or ask us to update or delete it at any time. Just email us at press@trap-door.com
and we’ll sort it out.

7. Your Rights (Australia)

As an Australian business, we follow the Australian Privacy Principles under the Privacy Act 1988. You have the right to:

• Know what data we hold about you
• Access or correct your data
• Complain if you believe your data has been mishandled

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any major changes will be posted here, and the latest version will always be available on our site.

9. Contact Us

Got questions or concerns about your privacy?

Email us at press@trap-door.com